Shipping Policy
Last updated: 2026
1. Processing Time
All orders are processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Rates & Delivery
We offer free worldwide shipping on all orders. Estimated delivery times are:
- UK: 2–4 business days
- Europe: 5–7 business days
- North America: 7–10 business days
- Australia & New Zealand: 8–12 business days
- Rest of World: 10–15 business days
3. Order Tracking
Once your order ships, you will receive an email with a tracking number. You can use this number to track your package on our website or the carrier's website.
4. Customs & Duties
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price.
5. Lost or Stolen Packages
We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure your delivery address is secure and accurate.
6. Address Changes
If you need to change your shipping address after placing an order, contact us immediately at support@jennipurse.com. We cannot guarantee changes once an order has been processed.